FAQ's

WHAT SIZE BED SHALL I ORDER?

We cater for all dog breeds and sizes so please choose the correct sized bed CAREFULLY.  Some dogs like to curl up (in which case simply measure your dog while sleeping in that position) and perhaps go up a size, while other dogs prefer to stretch out (in which case go for the biggest bed your budget allows). All our beds include sizing information to help you select the perfect dog bed for your pet. 

 

WHEN WILL I GET MY ORDER?

We process & dispatch most orders same day, or within 24 hours of receiving your order, and delivery to most capital cities occurs within 14 - 21 business days *** but with the current situation we are having to extend our shipping times to 21 - 46 business days***

For some remote regional areas expect delivery between 21 - 28days normally ****but with current situation we have had to extend our shipping times to 28 - 60 days*** 

Full order tracking is provided with every order to keep you updated all the way to your door!

With regard to our Australian-made Choozy dog beds and coats they are made to order in the fabric of your choice, so will take a little longer to reach you ( 21 - 46 days on average). 

Unfortunately shipping is out of our control and at some times of year longer shipping time may occur. 

HOW DO I CHECK THE STATUS OF MY ORDER?

Once your order is processed and dispatched from our warehouse we will email you a tracking number. You can enter the tracking number into our Order Tracking page at anytime for the latest status update and estimated delivery time.

  

WHAT CURRENCY IS SHOWN ON YOUR WEBSITE?

All pricing is shown in Australian dollars including GST.

 

DO YOU SELL WHOLESALE?

No, sorry.

 

IS YOUR WEBSITE SECURE?

Yes, we use Shopify and Paypal for secure payments. All information is encrypted to and from our servers.

 

WHAT PAYMENT TYPES DO YOU ACCEPT?

We accept most credit cards, Paypal  and Afterpay for payment. Select your preferred payment option upon checkout.

 

WHAT IS YOUR RETURNS POLICY?

Our complete returns policy is detailed on our Returns Policy page. In summary, your total 100% satisfaction is our goal. For full details please refer to our Returns Policy page here.

 

WHERE ARE YOU LOCATED?

We are located in beautiful Queensland, Australia.

 

DOES YOUR PRICING INCLUDE GST?

Yes, all pricing shown includes GST.